All Australian-based customers of VIKOR INDUSTRIES will receive a manufacturers' warranty in line with Australian Consumer Law.
In addition to this, VIKOR INDUSTRIES will also provide the following:
a) Replacement or repair of any products damaged during the shipping process.
Please note that all costs and expenses incurred by customers during any warranty claim are to be funded by the customer without exception.
Am I Eligible for a Warranty?
To be eligible for this warranty, customers, wholesalers and retailers must satisfy the following criteria, and be able to clearly demonstrate this in writing with accompanying photos to support your claim.
a) A copy of your receipt as proof of purchase from a registered VIKOR INDUSTRIES retailer within the listed warranty period.
b) Fitting instructions have been followed during the installation process.
c) Appropriate care and maintenance have been applied to the product throughout the ownership period.
d) The product has been used for its intended purpose, and not subject to any activities or stresses that are unreasonable (e.g. too much weight/overloading, any racing and competitions etc.).
e) All components of the VIKOR INDUSTRIES products have been used, without use of third- party or non-genuine items during the installation.
The VIKOR INDUSTRIES warranty does not cover cosmetic or general wear and tear on the products, including coatings. It is important you don't use petroleum base cleaner on any lighting products as this may cause lenses and seals to fail.
We do not cover paint finish damage due to chemical exposure and high salinity present in many outdoor environments across Australia (particularly on the coast).
Please ensure you do not use abrasive car / heavy machinery washing solutions, as they may contain harmful chemicals that could lead to lens material damage.
Who is Installing Your Products?
Based on our experience since commencing supply and distribution of 4x4 accessories in Australia, we have learned and witnessed a lot with regards to installation and fitting of products.
Unfortunately, we have been let down on multiple occasions by Australian retailers / fitters who lack the skill, care and/or pride required to deliver service to consumers that is up to our standard. We make no apology for our comments, as we believe the Australian public deserve the best customer service and outcomes with their vehicle upgrades.
The team at VIKOR INDUSTRIES understand that certain products can be time-consuming to install. However, that is why we strongly recommend installation be carried out by a professional who works with our products (or similar) daily. As such, we now have a small retail network of trusted stockists and authorised fitting professionals with whom we provide a 100% fitment guarantee. If our products don't fit adequately as agreed by out retailers, we will replace your products immediately (as stock allows).
VIKOR INDUSTRIES fitment guarantee and warranty is void when supplied direct to customer for installation with third-parties who are not registered VIKOR INDUSTRIES retailers.
If you or your third- party installer are unable to satisfactorily fit these products, we can refer you to a registered professional for assistance, where you will be charged at an hourly rate agreed upon prior to troubleshooting.
How Do I Claim?
Please return your products back to the retailer / reseller you purchased the item(s) from, along with written evidence explaining / supporting items a) through e) above.
If you purchased directly through VIKOR INDUSTRIES, please arrange for shipping to:
39 Chisholm Crescent
KEWDALE WA 6105
VIKOR INDUSTRIES will liaise with any retailer / reseller in order to assess your claim. If you have any queries, please contact our team at email@example.com.