Warranty Policy
VIKOR INDUSTRIES — WARRANTY POLICY
Effective October 2026
Our Products Are Backed by Two Things: the ACL and Our Word
Every VIKOR INDUSTRIES product is covered by guarantees under the Australian Consumer Law that cannot be excluded, restricted, or changed by us. Those rights apply to you regardless of anything else in this policy.
On top of those statutory rights, we offer the express warranty below. Where the express warranty and the ACL overlap, whichever gives you the better outcome applies. We never present the express warranty as a substitute for your legal rights.
Warranty Periods
| Product Category | Express Warranty Period |
|---|---|
| Structural and fabricated products (bull bars, underbody protection, recovery points, snorkels) | 3 years from date of purchase |
| Suspension components | 3 years / unlimited kilometres from date of purchase |
| Electrical and electro-mechanical products (lighting, electric roller shutters, electric side steps) | 2 years from date of purchase |
| Wheels — structural | 3 years from date of purchase |
| Wheels — cosmetic finish (powdercoat, paint) | 12 months from date of purchase |
| Interior, cosmetic accessories, and trim | 12 months from date of purchase |
| Merchandise and apparel | Australian Consumer Law rights apply — no additional express warranty |
What Is Covered
- Defects in materials or workmanship present at the time of manufacture
- Structural failure under normal use conditions for the vehicle application the product is designed for
- Electrical failure not caused by incorrect installation, water ingress from improper sealing, or external voltage damage
What Is Not Covered
- Normal wear and tear, surface scratches, stone chips, or cosmetic deterioration from use
- Damage from incorrect installation — products must be installed in accordance with VIKOR INDUSTRIES fitting instructions
- Damage from modification, misuse, or use outside the product's intended application
- Damage from off-road use, collision, accident, or external impact (structural integrity remains subject to ACL guarantees where applicable)
- Products used in commercial, fleet, or hire applications, unless separately agreed in writing
- Corrosion caused by failure to maintain the product in accordance with VIKOR INDUSTRIES care guidelines
A Note on Installation
Our products perform best when installed by a trained automotive technician familiar with the vehicle platform. Installation by a non-VIKOR-authorised retailer does not affect your rights under the Australian Consumer Law. However, damage that is directly caused by incorrect installation is not covered under our express warranty — that is a fault of the installation, not the product.
If you are installing the product yourself, follow the fitting instructions supplied with the product. Contact us before installation if anything is unclear.
How to Make a Claim
- Contact us at info@vikorindustries.com.au or call 1300 619 278 with your name, contact details, proof of purchase, a description of the issue, and photos of the affected product
- We will assess your claim within 5 business days and advise the outcome
- Where a claim is approved, we will arrange repair, replacement, or refund at our discretion, having regard to your preferences and your rights under the ACL
- For products purchased through a VIKOR INDUSTRIES authorised retailer, the retailer is your first point of contact for warranty claims — they will liaise with us on your behalf
- Do not return products without a Return Authorisation (RA) number — contact us first
Your Rights Under the ACL
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a product fails to meet an ACL consumer guarantee, we will provide a remedy regardless of whether the express warranty period above has expired. The ACL guarantee is separate from and additional to our express warranty.
Warranty Against Defects
The following statement is required by the Competition and Consumer Regulations 2010 (reg 90).
The warrantor under this warranty against defects is:
G Sport Tyres Pty Ltd (ABN 68 617 084 812) trading as VIKOR INDUSTRIES
39 Chisholm Crescent, Kewdale WA 6105
Phone: 1300 619 278
Email: info@vikorindustries.com.au
Website: vikorindustries.com.au
This warranty against defects is provided in addition to rights and remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty period begins on the date of original purchase. To claim under this warranty, contact us as set out in the 'How to Make a Claim' section above. We will not charge for parts or labour where the claim is valid. Return freight for valid warranty claims is at our cost. Return freight for warranty claims found to be invalid (for example, damage caused by incorrect installation or misuse) will be at the customer's cost.
Warranty Registration
Register your product at vikorindustries.com.au/pages/warranty-registration. Registration is not required to make a warranty claim, but it helps us process your claim faster and ensures we can contact you if there is a product recall or safety notice.
VIKOR INDUSTRIES is a brand of G Sport Tyres Pty Ltd (ABN 68 617 084 812), 39 Chisholm Crescent, Kewdale WA 6105, Australia.
